Booking and rental terms

1. Requirements

• Be over 22 years old.
• Valid driving licence for the bike: with a car (B) licence, 125 cc bikes and more than 3 years' experience; with an A licence, at least 1 year's experience; A2 bikes are marked on their page.
• Bring your ID card or passport and your driving licence to pick-up.

2. Price and payment

The rental price depends on the bike and the rental length (24-hour periods from pick-up) and is shown in full before you book.

When you book on the website you pay online by card, Apple Pay or Google Pay through Stripe, either the full rental or 50% of it; if you pay 50%, the rest is paid at the office when you pick up the bike. The booking is confirmed when the online payment is completed and you receive a confirmation email.

If a booking cannot be paid online (for example, because a price is on request), it is sent as a request and is only confirmed when we reply by email.

At the office you can pay by credit card, debit card or cash. Any refund is made the same way it was paid.

3. Deposit

A refundable deposit is left at the office when you pick up the bike and returned at the end of the rental if the bike is returned in the agreed condition. It is not charged online. It ranges from €200 to €1000 depending on the bike; each bike's amount is shown on its page and in the booking.

4. What is included

• Two helmets (rider and passenger).
• Security lock.
• Unlimited mileage.
• Roadside assistance.
• Map of Tenerife.

Optional gear (jacket, waist bag, luggage straps, TomTom Rider sat nav and intercom) has an extra cost.

5. During the rental

• Fuel is not included: return the bike with the same amount of fuel it had at pick-up.
• Riding on dirt tracks is not allowed.
• The bike may not be taken off Tenerife.
• Rider and passenger must always wear a properly fastened helmet.
• In case of accident or theft, depending on the insurance taken out, you may have to pay the excess.
• If something goes wrong with the bike, let the office know.

6. Late return

There are about 45 minutes of grace. After that, €10 per hour is charged. If you are running late, let the office know.

7. Delivery to your hotel

We can deliver and collect the bike at your hotel for a supplement, which depends on the area. Ask us for the price before booking.

8. Cancellations and changes

To cancel or change a booking, write to info@canarymototours.com or WhatsApp +34 616 67 11 87 with your booking reference.

9. Right of withdrawal

Because this is a vehicle rental for specific dates, the 14-day right of withdrawal does not apply (article 103 l of the Spanish General Law for the Protection of Consumers and Users). Cancellations are governed by section 8.

10. Applicable law

These terms are governed by Spanish law. Consumers may bring claims before the courts of their place of residence.