Privacy policy

1. Data controller

• Owner: Mariano Febles SL Unipersonal
• Trading name: Canary Moto Tours
• CIF: B76607340
• Registered address: Avda. Rafael Puig Lluvina, 23, Playa de las Américas, 38660 Arona (Santa Cruz de Tenerife)
• Email: info@canarymototours.com
• Phone: +34 922 73 84 06

Data Protection Officer: not mandatory under article 34 of the LOPDGDD. For any data protection question you can use the contact details above.

2. What data we process

• Identification data: first name, surname, ID card or passport.
• Contact data: email and phone.
• Booking data: bike, dates, pick-up and return place, hotel if you choose delivery, and the message you send us.
• Driving licence: a copy, needed to check that you meet the legal requirements to ride the rented vehicle.
• Payment data: needed to charge the rental and, where applicable, the deposit. Online payments are processed by Stripe; we never see or store your full card details.
• Origin of the booking: if you arrive from an advert or campaign, the campaign identifiers in the link (for example, Google Ads), so we know which campaigns bring bookings.
• Browsing: if you accept analytics or advertising cookies, website usage data (pages viewed, clicks, device) collected by Google and Microsoft.

3. How we collect your data

• Through the booking form on this website.
• By phone, WhatsApp or email when you contact us.
• In person at our office when the rental is formalised.

4. Purposes and legal basis

• Managing your booking, payment and rental contract: performance of a contract (art. 6.1.b GDPR).
• Checking that you meet the legal requirements to ride the vehicle (age, valid licence): performance of a contract and legal obligation (art. 6.1.b and 6.1.c GDPR).
• Answering the questions you send us: your consent when you send them (art. 6.1.a GDPR).
• Sending you offers, only if you tick the box when booking: your consent (art. 6.1.a GDPR). You can withdraw it at any time.
• Knowing which advert or campaign a booking came from: our legitimate interest in measuring our advertising (art. 6.1.f GDPR).
• Website analytics and measuring Google Ads conversions with cookies (including sending your email and phone in encrypted form to Google when you book): only if you accept those cookies, your consent (art. 6.1.a GDPR). See the cookie policy.
• Meeting tax, accounting and commercial obligations: legal obligation (art. 6.1.c GDPR).

5. How long we keep your data

Booking and rental contract data are kept while the contractual relationship lasts.

Copies of your driving licence and ID card or passport are kept during the rental and for one (1) year after the vehicle is returned, to deal with possible claims or incidents (damage, accidents or fines). After that they are securely deleted.

Some data must be kept for the periods required by law: 4 years for tax purposes (General Tax Law) and 6 years for commercial purposes (art. 30 of the Commercial Code) for contract and invoicing documents.

If you consented to receive offers, we keep your email for that purpose until you withdraw your consent.

6. Who we share your data with

• Public authorities, when legally required (Tax Agency, law enforcement in case of accidents or legal requests).
• Banks and payment service providers (Stripe) to process the rental payment and, where applicable, the deposit.
• Technology providers that work on our behalf under a data processing agreement: website and booking system hosting, and email delivery.
• Only if you accept the corresponding cookies: Google (Analytics, Tag Manager and Ads) and Microsoft (Clarity), for analytics and advertising measurement.

We do not share your data with other third parties unless legally required.

7. International transfers

Some of our technology providers (hosting, email delivery, payment processing) may process data outside the European Economic Area. In that case, transfers are covered by the safeguards of the GDPR: an adequacy decision such as the EU-US Data Privacy Framework, or the European Commission's standard contractual clauses.

8. Your rights

• Access your personal data.
• Rectify inaccurate data.
• Erase your data when it is no longer needed.
• Restrict its processing.
• Object to its processing.
• Data portability.
• Withdraw your consent at any time, without affecting the processing carried out before.

You can exercise these rights by writing to info@canarymototours.com or to our registered address, enclosing a copy of your ID card or equivalent document. If you believe the processing of your data does not comply with the law, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

9. Security

Canary Moto Tours has adopted the technical and organisational measures needed to keep personal data secure and prevent its alteration, loss, processing or unauthorised access, taking into account the state of the art, the nature of the data and the risks involved.

10. Minors

Our motorbike rental services are only for adults holding the corresponding driving licence. We do not knowingly collect data from minors.

11. Changes

Canary Moto Tours may update this privacy policy to adapt it to new legislation or case law. Any change will be published on this page.